We provide reliable international shipping to ensure your piercing jewelry arrives safely and timely.
Processing Time:
In-stock Items: Orders are processed within 1-3 business days after payment confirmation.
Custom Orders (OEM/ODM): Production leads times typically range from 15-25 days, depending on design complexity and quantity.
Shipping Methods:
We primarily use trusted couriers: DHL, FedEx, UPS, and TNT.
Air Cargo and Sea Freight options are available for bulk wholesale orders.
Estimated Delivery Time:
Expedited Shipping: 3-7 business days.
Standard Shipping: 10-15 business days (depending on destination).
Tracking: Once your order is dispatched, a tracking number will be provided via Email or WhatsApp.
Customs & Duties: Please note that recipients are responsible for any import duties, taxes, or customs clearance fees required by their country.
Due to the hygienic nature of piercing jewelry, we maintain a strict return policy to ensure the safety of all our customers.
Defective or Wrong Items:
If you receive an item that is damaged during transit or is the incorrect specification (wrong size/material), please contact us within 7 days of delivery.
Please provide clear photos or videos of the issue via WhatsApp or Email.
We will offer a replacement or full refund for confirmed quality issues at our expense.
Hygienic Restrictions:
For health and safety reasons, we cannot accept returns or exchanges for items that have been opened, tried on, or used, unless they are defective.
Cancellations:
Stock Orders: Cancellations are accepted before the order has been shipped.
Custom Orders: Once production has started, custom orders cannot be cancelled or refunded.
All our S925 Sterling Silver and Titanium products undergo strict quality inspections before packing.
We guarantee that the materials match the descriptions provided on our website.
If you have any questions regarding your shipment or a potential return, our team is ready to assist:
WhatsApp: +8615867756423
Email: info@jiainus.com
