FAQs

Frequently Asked Questions

General & Business

A: Yes, we specialize in B2B wholesale. Please contact us via WhatsApp or Email with your estimated order quantity to receive our latest wholesale price list.

A: At JIAINUS, we believe in growing together with our partners. Therefore, we have NO strict Minimum Order Quantity (MOQ) restrictions for our in-stock collections.

  • Small Orders Welcome: You can order as little as 1 piece to test the quality and market response.

  • Bulk Benefits: While there is no MOQ, we do offer tiered wholesale discounts for larger quantities. The more you order, the more competitive the price per piece becomes.

  • Custom Orders: For custom designs (OEM/ODM) or private labeling (Laser Logo), a small MOQ may apply depending on the production process. Please contact us for a specific quote.

A: We prioritize the security of your transactions. Currently, we accept the following payment methods:

  • Secure Online Payments: PayPal and major Credit Cards (Visa, Mastercard, etc.) for sample and small orders.

  • Bank Transfers: T/T (Wire Transfer) for large wholesale or custom bulk orders.

  • Other Options: We also support Western Union and Payoneer upon request.

  • Security: We do not store any of your credit card information. All transactions are processed through encrypted, world-class payment gateways to ensure your financial data is 100% safe.

A: Absolutely. We provide professional drop-shipping services with neutral packaging (no JIAINUS branding/invoices inside) to protect your business identity.

Materials & Quality

A: Yes. Our F136 Titanium and G23 Titanium products are implant-grade and nickel-free, making them perfect for initial piercings and sensitive skin.

A: Every piece of our silver jewelry is guaranteed to be 925 Sterling Silver. We use high-quality rhodium or gold plating to prevent tarnishing and ensure a long-lasting shine.

A: We can provide internal test reports for our materials. For large bulk orders, we can coordinate third-party laboratory testing upon request.

 

Shipping & Customs

A: Expedited shipping (DHL/FedEx/UPS) usually takes 3-7 business days. Standard shipping takes 10-15 business days depending on the destination country.

A: Import duties, taxes, and customs clearance fees are the responsibility of the recipient. We recommend checking your local customs policies before placing a large order.

A: Yes. Once your order is dispatched, we will send the tracking number to your registered email and via WhatsApp (+86 15867756423).

 

Custom Services

A: Yes, we offer Laser Logo services for bulk orders. We can also customize packaging (boxes, bags, cards) with your brand identity.

A: Typically 15-25 days for production after the design prototype is confirmed.

A: Yes. Once your order is dispatched, we will send the tracking number to your registered email and via WhatsApp (+86 15867756423).

 

Still Have Questions?

Our support team is available to assist you with any specific requirements.

  • WhatsApp Us: Click the WhatsApp icon in the bottom right corner for instant support.

  • Email: info@jiainus.com

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